This document outlines the terms and conditions on which Edinburgh Wood Fuel Limited will conduct business with you. These terms and conditions are binding to the exclusion of all other agreements and all other terms and conditions that many be in force at the time of your engagement with Edinburgh Wood Fuel Limited. Please read these terms and conditions carefully, making sure you understand them, before placing an order with us.

About us:

Edinburgh Wood Fuel Limited, company number 08976670, VAT number 160 4861 17.

You can contact us via email info@edinburgh-woodfuel.co.uk or phone 0131 677 7793.

Terms and conditions applicable to use of our website

Edinburgh Wood Fuel Limited is the owner and operator of www.edinburgh-woodfuel.co.uk.

Your use of the site is subject to these conditions. By using our site, you confirm that you accept these terms of use and you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

We will update our site from time to time and will change content. However, the content of our website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our site, or any content on it will be free from errors or omissions.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

We are the owner or licensee of all the intellectual property rights contained on the site. You may not make copies of the content without our written permission.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Your account and password

If you choose a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at rachael@edinburgh-woodfuel.co.uk.

Privacy and security

By using our website, you agree that we may collect, process and store information about you including details of the pages viewed, traffic data, locational data and communication data.

By using our website, you agree that we may collect, process and store information you provide to us through the processing of purchases, inquiries or registration for prize draws.

Our website uses cookies to distinguish you from other users of our website. By using the site, you agree to us collecting, processing and storing cookies to improve our website. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you acknowledge that some parts of our website may not be accessible.

Third-party links

To provide information, suggestions or to make it easier to use we may provide links to other third-party websites. We are not responsible for these third-party websites and use of third-party websites is entirely and wholly at your own risk.

Terms and conditions of supply

Our products

Our products are subject to availability. We will contact you as soon as possible if you order a product that is unavailable.

The products that you order may vary from the images on the website and other advertising. While we make every effort to display products accurately, images of our products are for illustrative purposes only and we cannot guarantee that the products will exactly reflect the images. The packaging of products may vary from that shown on any images on the website or other advertising.


By placing an order with us either over the phone, via email or on our website, you are deemed to have accepted our terms and conditions unconditionally.

Cancelations and returns

You may cancel your order between the time of purchase and the time of dispatch of goods for delivery from our depo. If you cancel your order after dispatch of your goods for delivery from our depo, we reserve the right to deduct from any refund the costs of returning the products too us.

If you are unhappy with the products you have received you are entitled to a refund or exchange them for you, providing they are returned in original packaging, unused and within 21 days of delivery. Any requests for refunds or exchanges beyond 21 days of delivery will be dealt with at the discretion of Edinburgh Wood Fuel.