Buying Firewood

Our guide to buying firewood

When buying firewood the most significant factors which affect the heat output and how they burn are:

  • The moisture content: and
  • The species of wood

Moisture Content

Dry firewood burns cleaner, warmer and better, whereas wet wood steams and smokes. When burning dry wood, it takes less energy to burn off residual moisture and therefore more energy converts to heat. All our firewood logs have a moisture content of below 25% and mostly below 20% to ensure that they provide a good heat to warm your home.

Because properly dried firewood burns almost entirely without smoke, it is much easier on your stove or fireplace as it does not leave nearly as many pollutants or deposits.

Hardwood v softwood

In terms of species hardwood logs due to their density will burn for longer, while softwood logs will burn fast and hot.

Softwood logs are ideal for starting a fire as they are easier to light than hardwood. They are great if you want to build a quick fire that warms your room quickly. Softwood logs are likely to produce large flames and they will crackle and spark.

Hardwood logs are best used to keep the fire going. They will burn for a lot longer but are a lot harder to get to light and are best added to a fire once you have it established. They will not produce as much of a flame as softwood logs.

Here at Edinburgh Wood Fuel we suggest that you use a mix of firewood. Softwood, alongside kindling to get your fire going, and hardwood once your fire is established to give a steady burn. If your fire is looking a little dull, adding some softwood will freshen it up.

How much wood will I need?

How much wood you require is dependent on a number of factors including:

  • The size and efficiency of your stove;
  • How often you use your stove;
  • How you use your stove; and
  • The amount of heat you want to generate.

Therefore, we cannot advise you on how much wood you will require to order. All we can say is place an order (our Firewood Starter Pack is a good place to start and it qualifies for free delivery), see how you get on and use that as a gauge for future orders.

Storing Firewood

Edinburgh Wood Fuel’s logs and kindling come in handy 45cm x 60cm net bags making them easy to store even when space is tight. 

Logs should be stored out of the weather. While exposure to a little bit of rain will make very little difference to the moisture content your logs, logs should not be exposed to extended rainfall or immersed in water.  

Logs can be stored either inside or in a log store. Logs can also be stored outside provided they are stacked, covered and are kept off the ground.

Legislation

Clean Air Act 1993

Edinburgh is a smoke-controlled area which means that smoke cannot be emitted from the chimney of any building. However, this does not mean that you cannot burn wood. There are certain exempt appliances which are listed on the Defra website which may be used to burn wood in smoke-controlled areas.

We also sell Homefire Smokeless coal which can be burnt in smoke-controlled areas such as Edinburgh.

Biomass Suppliers List

The Biomass Suppliers List (BSL) is a list of wood fuel that has proven it meets the eligibility requirements for the Renewable Heat Incentive (RHI) scheme. It allows RHI participants to easily demonstrate to Ofgem that the fuel they are using in their biomass boilers meets the RHI sustainability criteria required to claim their RHI payments. 

Edinburgh Wood Fuel is an authorised supplier on the Biomass Suppliers List.

Placing an order and delivery

How can I place an order with EWF?

The best way to place an order is using our website. However, we are also able to take orders over the phone. If you experience problems with your order please email info@edinburgh-woodfuel.co.uk or telephone 0131 677 7793.

Once you have placed your order you will receive email confirmation of your order. If you do not receive confirmation of your order, please contact us via email info@edinburghwoodfuel.co.uk or telephone 0131 677 7793.

Will placing an order online be secure?

EWF take all reasonable steps to ensure that your details are kept secure. Please see our privacy policy for further details.

I'm not sure what to order?

If you are uncertain about what you wish to order we will be more than happy to discuss your requirements with you. Please either send us an email info@edinburghwoodfuel.co.uk or telephone 0131 677 7793.

I cannot find what I am looking for?

If you are unable to find what you are looking for, please try typing the product you are looking for (e.g. hardwood firewood) in to the search utility bar at the top of every page. Failing that, please contact us to discuss your requirements: – email info@edinburghwoodfuel.co.uk or telephone 0131 677 7793.

Paying for an order:

You can pay via credit or debit card when you place your order online using our secure payment service. Alternatively, you can pay via a BACS transaction or by cash or cheque on delivery. You will be asked to select how you wish to pay when you place your order. 

If you wish to redeem a gift voucher please set this out in the notes section when you place your order, referring to the voucher reference number which can be found on the gift voucher.

I have not received confirmation of my order

Once you have placed your order you will receive email confirmation of your order. If you do not receive confirmation of your order, please contact us via email info@edinburghwoodfuel.co.uk or telephone 0131 677 7793.

How much is delivery and what area does EWF cover?

Delivery is free within a 20 mile radius of our Edinburgh depot, subject to a minimum order of £50.00. A £15 delivery charge will apply for orders less than £50 within the 20 mile radius.

We will deliver beyond 20 miles, but such deliveries will incur a delivery charge. Please see the delivery information section of the website for further details on these rates.

Delivery fees are calculated based on the delivery postcode you enter when placing your order.

How long does it take to receive an order?

We aim to deliver orders within 3-7 days of orders being placed.

We do offer a next day delivery service at a cost on £15 on top of the normal delivery fee.

Can I give delivery instructions?

If you have any specific delivery requirements please let us know when placing your order using the notes section, and we will try our best to accommodate your request. If we cannot meet your requirements, we will phone you to discuss alternative arrangements.

Does EWF delivery all year round?

Yes, you can order all year round.

I have received an order and I am not happy with it - what do I do?

In the rare event that you receive a product which does not match your expectations we will be more than happy to refund or exchange them for you, providing they are returned in original packaging and within 21 days of delivery. Please contact us via email info@edinburghwoodfuel.co.uk or telephone 0131 677 7793 if you wish to discuss an exchange or refund.

Registration with EWF

Why register with EWF?

Creating an account with EWF allows you to purchase previous orders or set up regular orders.

Creating an account with EWF is different from signing up for our newsletter. You will not automatically receive our newsletter or information on offers and promotions by registering with us. If you wish to receive our newsletter and notice of offers and promotions you need to use the sign up tab at the bottom of the page or consent to receiving marketing material from us when placing your order online.  

How do I create an account with EWF?

You can create an account via the ‘My Account’ tab at the top of the page. You will be asked for your email address and to create a password.

I have forgotten my account details

If you have forgotten your password please click on the ‘Forgotten Password’ icon on the login page.

Do I have to register to order?

You do not have to register to order with EWF.

How can I subscribe to EWF blog, offers and promotions?

You can sign up for information, offers and promotions by using the Sign Up tab or consenting to receiving marketing material from us when you place your order online. We will then email, and/or text you periodically, depending on your communication preferences. You can choose to unsubscribe at any time by following the relevant link on any email.

Website issues?

The site says 'down for maintenance'

If our site displays down for maintenance this simply means we are carrying out some important amendments or changes to our site which necessitate a period of down-time. Don’t worry we will be back in no time and you can always call us at the number above if you need any help.