Shipping and Returns

How much is delivery and what area does EWF cover?

Deliver is free within a 15 mile radius of Edinburgh subject to a minimum order of £50.00. A £15 delivery charge will apply for orders less than £50.

Please contact us if you live outside of the 15 mile radius and we will do our best to accommodate you.

We are able to offer UK wide delivery, subject to a delivery charge dependent on location, on a number of our products. Please contact us to discuss your requirements. 


How long does it take to receive an order?

We aim to delivery as quickly and as efficiently as possible. You can usually expect to receive your delivery between 3-7 days after placing your order. Where possible we aim to keep customers informed of when you are likely to receive your delivery.


I want to give delivery instructions – how can I ?

If you have any specific delivery requirements please let us know when placing your order, using the notes section, and we will try our best to accommodate your request. If we cannot meet your requirements we will phone you to discuss alternative arrangements. 


Does EWF delivery all year round?

Yes

 I have received an order but I am not happy?

In the rare event that you receive a product which does not match your expectations we will be more than happy to refund or exchange them for you, providing they are returned in original packaging and within 21 days of delivery. Please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0131 677 7793 if you wish to discuss an exchange or refund.