How To Return An Item
In the rare event that you receive a product which does not match your expectations we will be more than happy to refund or exchange them for you. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must contact us to return the item within 30 days of your purchase.
All items are subject to a 10% restocking fee, this will be deducted from your refund.
Accepted Methods of Payment
Credit Card via PayPal (Visa, Master Card, American Express, Discover)
Cash On Delivery
Credit Card & PayPal Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All payments via paypal will incur a 4% processing charge.
Mailing Address For Cheque / Money Order
Edinburgh Wood Fuel Ltd
We endeavour to delivery as quickly and as efficiently as possible. It is usually between 3-7 days and we will endeavour to keep you informed.
Carriers & Delivery Instructions
We use our own dedicated delivery driver for all of our orders. You can give delivery instructions when placing your order online via the checkout before you pay. If we cannot meet your requirements we will give you a call to discuss.
Delivery is free within a 15 mile radius of Edinburgh and usually free for other surrounding areas subject to a minimum order of £50.00. Orders under £50.00 will be subject to a delivery charge of £15.00. Please contact us if you live outside of the 15 mile radius and we will do our best to accommodate you. Delivery charges will apply for order less than £50.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
We do not store credit card details nor do we share customer details with any 3rd parties.
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.